We accept inter-bank fund transfer via Internet Banking. Kindly use the FAST payment method.
We will process your order once the payment is successfully credited into our bank account.
Our bank account details are as follows:
- Bank: United Overseas Bank Limited
- SWIFT: UOVBSGSG
- Branch Code: 038 (Tampines Branch)
- Account Type: UOB Corporate Account
- Account Number: 366-307-697-1
- A/C Name: VAS & SAV TRADING
This may be a preferred mode of payment for our first-time customers. We would appreciate if you could prepare the exact amount when we deliver your order to your door step.
Kindly refrain from using excessive amount of coins for payment because it will not be possible to count on the spot and doing so will delay our scheduled delivery on the day. Appreciate!
We have the rights to reject payment with excessive amount of coins. Thanks.
SHIPPING & DELIVERY
We provide free delivery on orders above S$50, calculated after discount, if any.
In the event that your order is below the free delivery minimum, we charge a flat fee of S$10/delivery.
- We will deliver your orders within two days upon receipt of your confirmation.
- We will make an appointment with you to confirm the date and time of delivery so that there is always someone at the location to receive the goods.
We will only deliver orders to the CBD area between 10am to 12 noon each day due to ERP and high parking charges.
We highly recommend that you pull in your friends and/or colleagues to place an order, if at all possible.
For international shipping, please refer to “國際銷售” (International Sales) for the countries we cover and on the delivery charges.
RETURNS & EXCHANGES
Olive oil is a highly sensitive product. We are regret to inform that we are unable to accept return and exchange.
In the event that there is a genuine shipping error, or you receive a damaged or defective product (as in rancid), we will gladly replace or take back that item for a full refund or exchange for a new one within 3 days from the date of purchase.
To arrange for a replacement of your product for the aforementioned reasons, please contact Customer Care firstname.lastname@example.org.
Your privacy is very important to us. We pledge that:
- The information we have collected through the order processing, such as your name, email address, shipping/delivery address and phone number, will be used solely for the purposes of fulfilling the orders you have placed with us.
- We will never contact you without your permission, other than order-related matters, and we will immediately terminate any communications with you upon request.
Should you have any questions, concerns, or suggestions, you may contact us by email, email@example.com.
INTERNATIONAL SALES 國際銷售
If you are currently reside in China (中国), Taiwan (台灣), Malaysia, Indonesia, and Vietnam, please write to firstname.lastname@example.org for a quote on shipping cost by air or sea before you place an order.
We suggest that you place an order that would weigh about 5-6kg for an overall cost-effectiveness. This would make up for about 5 to 6 bottles, depending on the bottling size and weight.
We use DHL for international shipping.
We only accept the following payment method for international sales:
- Internet Banking
Our apologies. We currently do not offer Credit Cards/PayPal payment mode.