When you place your first online order with us, you will become our very important member automatically, where you will receive 10% off in your subsequent online orders on the following conditions:
The rules are as follows:
- First Order: The 10% discount will not be applied to your first order.
- Subsequent Orders: In your subsequent online orders, the 10% discount will be calculated manually and you will be informed of the final total amount of your order via SMS.
- Membership Validity: Membership is only valid for six months, and the 10% discount will be applied to your orders. Renewal of membership is automatic when you place an order within the six-month period.
- Exception: When a product is on sale, special offer or promotion, where discount has already been given, the 10% off for members will not be applicable.
- Minimum Amount: The total amount of an order after the 10% discount must be at least S$50 to be entitled for a free delivery. Alternatively, we suggest group buy or self-collection.
We are not a social enterprise. Why do we do this?
The following conditions will be applied:
- Exception: When a product is on sale, special offer or promotion, where discount has already been given, the 20% discount will not be applicable.
- Calculation & Informing: The 20% discount will be calculated manually and you will be informed of the final total amount of your order via SMS.
- Minimum Amount: The total amount of an order after the 20% discount must be at least S$50 to be entitled for a free delivery. Alternatively, we suggest group buy or self-collection.
- Proof of Authenticity: Kindly send us a screenshot of any document that can be used as a proof of authenticity of the medical history. You can “Whatsapp” us at 9698 3999 or send it to firstname.lastname@example.org. The information we received will be kept strictly confidential and only be used for the purpose of providing the 20% discount.
We accept inter-bank fund transfer via Internet Banking. Please be advised that Inter-Bank Transfer may take up to three working days for the transaction to be completed.
Please make internet transfers to:
- Bank: United Overseas Bank Limited
- SWIFT: UOVBSGSG
- Branch Code: 038 (Tampines Branch)
- Account Type: UOB Corporate Account
- Account Number: 366-307-697-1
- A/C Name: VAS & SAV TRADING
Note: We will process your order once the payment is successfully credited into our bank account.
ATM Fund Transfer
For ATM Fund Transfer to our bank account as shown in above, please email us the scanned copy of the ATM receipt to email@example.com, with the following information:
- Your Name, and
- Order Number.
This may be a preferred mode of payment for our first-time customers. We would appreciate if you could prepare the exact amount when we deliver your order to your door step.
Kindly refrain from using excessive amount of coins for payment because it will not be possible to count on the spot and doing so will delay our scheduled delivery on the day. Appreciate!
We have the rights to reject payment with excessive amount of coins. Thanks.
SHIPPING & DELIVERY
We provide free delivery on orders of S$40 or more. In the event that your order is below the free delivery minimum, we charge a flat fee of S$10/delivery.
Alternatively, you may self-collect at Pasir Ris. PM 9698 3999 to order and arrange for pick up.
Our olive oils are also available at Duke Bakery’s 11 outlets.
- We will deliver your orders within two days upon receipt of your confirmation.
- We will make an appointment with you to confirm the date and time of delivery so that there is always someone at the location to receive the goods.
For CBD areas, where delivery may enter into ERP and the parking charges may be expensive, we highly recommend that you pull in your friends or colleagues to place an order.
By so doing, it will help us to keep our cost down, and in turn you would always enjoy best extra virgin olive oil at an affordable price for your kids and family.
Our warehouse is located at Tampines/Pasir Ris. For those who live in the West, we would also appreciate if you could pull in your friends or colleagues to place an order, if at all possible.
For international shipping, please refer to “國際銷售” (International Sales) for the countries we cover and on the delivery charges.
RETURNS & EXCHANGES
Olive oil is a highly sensitive product. We are regret to inform that we are unable to accept return and exchange.
In the event that there is a genuine shipping error, or you receive a damaged or defective product (as in rancid), we will gladly replace or take back that item for a full refund or exchange for a new one within 3 days from the date of purchase.
To arrange for a replacement of your product for the aforementioned reasons, please contact Customer Care firstname.lastname@example.org.
Your privacy is very important to us. We pledge that:
- The information we have collected through the order processing, such as your name, email address, shipping/delivery address and phone number, will be used solely for the purposes of fulfilling the orders you have placed with us.
- We will never contact you without your permission, other than order-related matters, and we will immediately terminate any communications with you upon request.
Should you have any questions, concerns, or suggestions, you may contact us by email, email@example.com.
- Swiss Butchery @ 30 Greenwood Ave. Tel: 6468 7588. Opening hours: 9.30am-8pm daily.
- Swiss Butchery @ Tanglin. Address: 56 Tanglin Road, Singapore 247964. Tel: 6235 8080. Opening hours: 9am-8pm daily.
- Taste Gastronome Grocer @ Raffles Holland V. Address: 118 Holland Avenue, B1, Singapore 278997. Tel: 6264 8389. Opening Hours: 8am – 10pm daily.
- Snorre Food @ 25 Fishery Port Road, Jurong, Singapore 619739. Tel: 6538 3303. Opening Hours: 10am-6pm. NOTE: Only Soler Romero Picual (Organic), Vneta del Baron, and Soler Romero Balsamic Vinegar (Organic).
- Veggyya @ 355 East Coast Road, Singapore 428972. Tel: 6348 1096. Opening Hours 9:00am – 10:00pm. NOTE: Only Senorio de Vizcantar extra virgin olive oil (500ml) and Soler Romero Balsamic Vinegar (Organic).
Alternatively, you may wish to purchase from our online store.
INTERNATIONAL SALES 國際銷售
If you are currently reside in China (中国), Taiwan (台灣), Malaysia, Indonesia, and Vietnam, please write to firstname.lastname@example.org for a quote on shipping cost by air or sea before you place an order.
We suggest that you place an order that would weigh about 5kg for an overall cost-effectiveness. This would make up for about 3 to 4 bottles.
We only accept the following payment method for international sales:
- Internet Banking
Our apologies. We currently do not offer Credit Cards/PayPal payment mode.